FAQ's
1. Where do you ship?
We ship worldwide! No matter where you are, we’ll do our best to deliver your order.
2. How long does shipping take?
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Processing time: 1–3 business days
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Standard shipping: 7–15 business days (free)
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Express shipping: 3–7 business days (additional charges may apply)
Shipping times may vary depending on your location.
3. How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your order through the link provided in the email.
4. What should I do if my order hasn’t arrived?
If your order is delayed or missing, contact us at support@hubelectronic.com. We’ll investigate and help resolve the issue as quickly as possible.
5. Do you accept returns or exchanges?
Yes, we offer a 14-day return policy for unused and unopened items. Please contact us before returning any products. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
6. What if I receive a damaged or defective item?
Please contact us immediately with your order number and a photo of the damaged or defective item. We’ll send a replacement or issue a refund promptly.
7. Are your products under warranty?
Yes, most of our products come with a 30-day warranty against manufacturing defects. Contact us if you experience any issues during this period.
8. How can I contact customer support?
You can reach us at support@hubelectronic.com. We typically respond within 24–48 business hours.